Moviegoers with their hearts set on seeing the biggest film of the year were left shocked and disappointed after a Baltimore cinema was forced to cancel several screenings of the new “Black Panther” movie.

“I arrived at the theater and they were telling me all of the Black Panther shows were canceled,” resident Miya Henry told WMAR Baltimore.

Folks who’d been waiting months to see Marvel’s highly anticipated film said the Cinemark Theatre in Towson turned them away after a reported malfunction with the film, according to the news station. Local woman Brandie Garland said she called out of work just to see the movie and was quite disappointed when she heard the news.

“There was a long refund line so everyone who purchased a ticket in support of the movie are now getting their money back,” Garland said. “Originally when we got to the box office they were saying they were having some difficulties, but they said it would not be an issue [because] they were pretty sure the movie was going to show.”

That wasn’t the case, however.

It’s still unclear what exactly went wrong with the film, but Cinemark apologized to guests for the inconvenience.

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