When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 15-21 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel an Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. After 12 hours we will be unable to cancel the order.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 3 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will send a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. 3 M Hair Studio reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Need additional help? You can use our contact form in the menu or contact us here: firstname.lastname@example.org